Contact Support
Reach out to our team for assistance.
1. Support Overview
At FineNews Analytics, we are dedicated to providing our developers and customers with support services. Whether you need help integrating our semantic analysis API, configuring custom RSS feeds, troubleshooting database sync errors, or scaling your surveillance cluster nodes, our technical support engineers are here to assist.
2. Support Channels
A. Email Support
For general technical inquiries, billing questions, or standard bug reports, you can email us at support@finenews-analytics.com. Our support queue is monitored regularly during business hours.
B. Live Chat Support
Pro and Enterprise users can initiate a live chat session directly from their developer console. Live support is available to help resolve your issues quickly.
3. Troubleshooting Checklist
Before filing a support ticket, please ensure you check the following items to speed up diagnostic processing:
Ensure your API key has not expired or been rotated. Check that your client SDK is updated to the latest minor version release. Verify your query syntax matches our schema specifications exactly. Check our system status page (status.finenews-analytics.com) for any active service degradations in your region.
When submitting a ticket, please provide: your account ID, exact API request payload headers, returned error codes, and console logs.